About us

Founded in 1990, the Utilization Managers’ Network of Ontario (UMNO) was born out of the idea that utilization mangers within Ontario needed a way to collaborate and learn from each other.

UMNO aims to facilitate the implementation, integration, and ongoing communications of healthcare analytic activities in Ontario health care facilities. While initially focused on utilization, we’ve now spread our net to include all levels of performance management and decision support, including financial, analytical, educational, health records and more. UMNO hosts 3 education days a year, 2 conferences in Toronto and 1 virtually. Unlike other conferences that offer high-level, theoretical discussions, we provide applicable solutions to modern problems within the world of healthcare analytics. UMNO’s aim is to provide you with the tools and knowledge required to implement what you’ve learnt into your daily practice.

UMNO conferences are hands on, collaborative experiences that offer great value for money. Our experienced and diverse team of executives generously volunteer their time to organize education days and process attendee feedback, as your insight informs future education days. UMNO has been involved in idea-testing with the Ministry of Health (MOHLTC) and our executives include members from The Canadian Institute for Health Information (CIHI), Cancer Care Ontario (ATC-CCO), Local Health Integration Network’s (LHIN), Ontario Health (OH), Heath Quality Ontario (HQO), and more.

Our values

UMNO is a grassroots networking group, led by Health Care Information Management and Analytics Professionals and government and agency partners to support education, collaboration, and innovation. It is our unwavering commitment to bring you educational events on timely and relevant Health Care data and analytics topics with practical lessons for your organization.


Being volunteer-driven and not-for-profit, we’re able to host affordable events accessible to all.


Always looking to improve, UMNO values new ideas and successful practices that translate into our day-to-day.


Working with and partnering with individuals and organizations to offer our participants more


We rely on your feedback to structure our education days around your interests.


We are community driven network consisting of and tailored to members in the healthcare industry.


Our Education days provide applicable knowledge that balances theory with real-world practices.


Sharon Tai-Young (Chair)

Paul F. Sandor (Past Chair)

Jennifer McCallum (Vice Chair)

Veronica Ho (Treasurer) 

Heidi Dupuis (Education Coordinator)

Erin Kelleher (Education Coordinator)

Elsie Lui (Conference Coordiantor)

Akram Mustafa (Website/Technical Coordiantor)

Ferhana Khan (ICES ex-Officio)

Jacqueline Kurji (CIHI ex-Officio)

Candice Tam (Ontario Health)

Pakizah Kozak (Communications Coordinator)